VALID 1Z0-1161-1 STUDY MATERIALS - 1Z0-1161-1 LATEST DEMO

Valid 1Z0-1161-1 Study Materials - 1Z0-1161-1 Latest Demo

Valid 1Z0-1161-1 Study Materials - 1Z0-1161-1 Latest Demo

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Oracle Fusion Cloud Applications CX Foundations Associate - Rel 1 Sample Questions (Q48-Q53):

NEW QUESTION # 48
Which metric is used to measure the effectiveness of the Demand to Management OMBP?

  • A. Inventory Turnover.
  • B. Supplier Lead Time.
  • C. Forecast Accuracy.
  • D. Customer Acquisition Cost.

Answer: C

Explanation:
The Demand to Management OMBP in Oracle Fusion Cloud SCM focuses on aligning supply with demand through effective forecasting and planning. The metric used to measure its effectiveness is Forecast Accuracy.
Definition: Measures how closely demand forecasts match actual demand, expressed as a percentage.
Relevance: High accuracy indicates the OMBP successfully predicts demand, enabling efficient inventory and resource planning.
Option B (Acquisition Cost): Marketing-focused, not demand management.
Option C (Inventory Turnover): Reflects inventory efficiency, not forecast effectiveness.
Option D (Lead Time): Supplier-related, not a direct measure of demand management.
Oracle Fusion Cloud SCM documentation, such as "Demand Management Guides," identifies forecast accuracy as the key metric.


NEW QUESTION # 49
Which KPI provides valuable insight into the performance of the Opportunity to Quote OMBP?

  • A. Average Deal Size that provides insight into the typical value of revenue generated.
  • B. Quote to Win Ratio that compares the number of quotes sent to the number of deals won.
  • C. Total Quotes Sent that tracks the aggregate number of quotes that have been generated and sent.

Answer: B

Explanation:
The Opportunity to Quote OMBP focuses on converting opportunities into successful quotes. The Quote to Win Ratio is the KPI that provides the most valuable insight into this process's performance.
It compares the number of quotes sent to the number of deals won, directly measuring the effectiveness of the quoting process in securing business.
A high ratio indicates quotes are well-targeted and compelling, while a low ratio signals inefficiencies or misalignments.
Option A (Total Quotes Sent): This measures activity volume but not success or performance quality.
Option B (Average Deal Size): While valuable, it reflects outcomes rather than the quoting process's performance.
Oracle Fusion Cloud CX Sales documentation, such as "CX Analytics FAQs," highlights Quote to Win Ratio as a critical KPI for assessing conversion efficiency in sales processes.


NEW QUESTION # 50
What is the purpose of the Customer Contact to Resolution OMBP in Oracle Fusion Cloud CX Service?

  • A. To provide agents with real-time customer context and AI-powered tools.
  • B. To automate customer inquiries and reduce agent interaction.
  • C. To focus on agent training without resolving customer issues.
  • D. To eliminate the need for customer support.

Answer: A

Explanation:
The Customer Contact to Resolution OMBP in Oracle Fusion Cloud CX Service streamlines issue resolution. Its purpose is to provide agents with real-time customer context and AI-powered tools.
Real-time Context: Delivers customer history and issue details for informed responses.
AI-Powered Tools: Includes knowledge search and predictive suggestions, enhancing resolution speed and quality.
Outcome: Boosts agent efficiency and customer satisfaction.
Option A (No Support): Contradicts the OMBP's service focus.
Option B (Training): Training alone doesn't address resolution.
Option D (Automation): Focuses on agent assistance, not full automation.
Oracle Fusion Cloud CX Service documentation, such as "Service Center Guides," supports this purpose.


NEW QUESTION # 51
Which metric provides valuable insight about agent effectiveness in the Knowledge Gap to Deliver Resolution OMBP?

  • A. Customer Churn Rate, which measures the number of customers leaving the product or service.
  • B. Resolution Time, which measures the duration taken to resolve a customer issue from the moment it is reported.
  • C. Correct Resolution Rate, which assesses the accuracy of the solutions provided to customers.

Answer: C

Explanation:
The Knowledge Gap to Deliver Resolution OMBP in Oracle Fusion Cloud CX Service focuses on agents using knowledge resources to resolve customer issues effectively. The Correct Resolution Rate is the metric that provides the most valuable insight into agent effectiveness.
It assesses the accuracy of solutions provided, directly reflecting how well agents leverage knowledge to address customer needs.
A high rate indicates agents are applying the right information, reducing escalations and rework, which are key to effectiveness.
Option A (Customer Churn Rate): Churn reflects customer retention, not agent-specific effectiveness.
Option C (Resolution Time): Time measures efficiency, but not necessarily the correctness or quality of resolutions.
Oracle Fusion Cloud CX Service documentation, such as "Fusion Service Questions and Answers," identifies Correct Resolution Rate as a core metric for evaluating agent performance in knowledge-driven resolutions.


NEW QUESTION # 52
Which KPI helps evaluate the success of the campaign in driving business outcomes for the Campaign Execution to Opportunity OMBP in Oracle Fusion Cloud CX Marketing?

  • A. Real-time Tracking of the Campaign Reach metric for gauging immediate audience engagement during campaign execution.
  • B. Pre-campaign Review of Historical Campaign Performance metric for setting success benchmarks.
  • C. Average Campaign Cost per Won Opportunity metric for understanding the financial return on investment.
  • D. Social Media Engagement metric for adapting content strategies during campaign execution.

Answer: C

Explanation:
The Campaign Execution to Opportunity OMBP aims to turn marketing campaigns into sales opportunities. The KPI that evaluates its success in driving business outcomes is Average Campaign Cost per Won Opportunity, as it measures financial return on investment (ROI).
Definition: Calculates the cost of the campaign divided by the number of opportunities won, showing cost-efficiency and business impact.
Business Outcome Focus: Links marketing spend to tangible sales results, a critical measure of success.
Option A (Historical Review): Useful for planning, not evaluating outcomes.
Option C (Social Engagement): Tracks engagement, not business results.
Option D (Campaign Reach): Measures exposure, not conversions or ROI.
Oracle Fusion CX Marketing documentation, like "Campaign Management Guides," highlights cost-per-opportunity as a vital KPI for ROI assessment.


NEW QUESTION # 53
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